Self Storage Kensington Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Kensington provides storage and related services, including handling and access support that may be used in connection with removal and transport services. By making a booking, paying for or using any storage unit or related services, you agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business who makes a booking or uses the services.
We, Us, Our means Self Storage Kensington as the provider of storage and related services.
Unit means any storage room, container, locker or space rented to the Customer.
Services means the provision of storage facilities and related services, including access support for removal companies or transport providers arranged by the Customer.
Scope of Services
We provide secure self storage units and related services to private individuals, businesses and trade users. Our services may be used by or in conjunction with removal companies or other transport providers, but we do not operate as a removal company and are not a party to any contract between the Customer and any third party removal or transport provider.
Any assistance provided by our staff in loading, unloading or moving items is offered at our discretion and does not alter the nature of these Terms and Conditions.
Booking Process
Bookings can be made by visiting our premises or via our approved booking channels. When making a booking, you must provide accurate and complete information, including your full name, contact details, the anticipated duration of storage and the approximate nature of goods to be stored.
Your booking is an offer to enter into a storage agreement with us subject to these Terms and Conditions. The agreement is formed when we confirm acceptance of your booking and allocate a Unit or storage space to you. We reserve the right to refuse any booking at our discretion, including where we reasonably believe the goods to be stored may be unsafe, unlawful or unsuitable for our facilities.
Where you intend to coordinate with a removal company or transport provider, it is your responsibility to ensure dates and times align with your booking and access arrangements. We do not accept liability for any costs or losses arising from failed or delayed removal arrangements.
Commencement and Duration
The storage period commences on the agreed start date, or when you first place items into the Unit, whichever is earlier. The minimum storage term, if any, will be specified at the time of booking. Subject to any agreed fixed term, storage continues on a rolling basis until terminated in accordance with these Terms and Conditions.
Payments and Charges
Storage fees are payable in advance, either weekly, monthly or as otherwise agreed at the time of booking. We may require payment of a deposit, administration fee or other charges where notified in advance.
Accepted payment methods and payment dates will be communicated to you at the time of booking. Time for payment is of the essence. If payment is not received by the due date, we may, without prejudice to our other rights:
1. Charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.
2. Suspend access to the Unit until all outstanding sums are paid.
3. Terminate the agreement in accordance with these Terms and Conditions.
We may review and vary our charges from time to time. Where possible, we will provide reasonable notice of any fee increases. If you do not accept a change in fees, you may terminate the agreement by giving notice in accordance with the Cancellation and Termination section below.
Customer Obligations
You must:
1. Use the Unit solely for lawful storage purposes and in accordance with these Terms and Conditions.
2. Ensure all information supplied to us is complete and accurate and keep us updated of any changes, particularly your contact details.
3. Pack and secure goods appropriately for storage and, where applicable, for transportation by any removal company or transport provider you choose to use.
4. Keep the Unit clean and in good condition and promptly report any damage or issues to us.
5. Comply with all site rules and instructions given by our staff for safety, security and operational reasons.
Prohibited and Restricted Items
You must not store in the Unit any:
1. Live animals or plants.
2. Perishable goods, unless stored in proper sealed containers that do not attract pests.
3. Explosives, firearms, ammunition or weapons.
4. Flammable, combustible, toxic, corrosive, hazardous or pollutant materials, including gas bottles, fuel, chemicals or asbestos.
5. Illegal goods or substances, or items obtained unlawfully.
6. Waste, including domestic, commercial or construction waste not intended for continued storage.
We reserve the right to inspect any Unit where we reasonably suspect a breach of this section or where required by law or a competent authority.
Access and Security
Access to the Unit is permitted during our advertised access hours or as otherwise agreed. For security and operational reasons, access may be temporarily restricted or suspended, for example during maintenance, emergencies or where fees are overdue.
You are responsible for controlling access to your Unit, including safekeeping of keys, codes or access devices. You must not share access credentials with unauthorised persons. If you choose to allow a removal company or third party to access your Unit, you do so at your own risk and remain responsible for the actions of such third parties.
We may operate CCTV or other security measures on site. These are provided for general deterrence and operational purposes only and do not impose any additional duty of care or guarantee of security.
Customer Property and Insurance
All goods stored in the Unit remain your property at all times. You are responsible for arranging adequate insurance for your goods while they are stored or in transit. Our charges do not include insurance cover for your goods unless expressly stated in writing.
We are not responsible for any gaps in insurance protection arising from the activities of any removal company or third party transport provider engaged by you.
Our Liability
We will provide the services with reasonable care and skill. However, we are not liable for any loss, damage, deterioration, theft or destruction of your goods except where such loss results directly from our negligence or breach of contract.
To the fullest extent permitted by law, we exclude all implied warranties and conditions and limit our liability as follows:
1. We are not liable for any loss of profit, business, revenue, goodwill or any indirect or consequential loss.
2. Our total liability for any claim arising out of or in connection with the agreement, whether in contract, tort including negligence or otherwise, is limited to the lower of the cost of repairing or replacing the goods or an amount equal to the total storage charges paid by you in the three months immediately preceding the event giving rise to the claim.
3. We are not liable for any acts or omissions of removal companies, transport providers or any other third parties engaged by you. Any claim relating to transport, loading or unloading outside our direct control must be pursued against the relevant third party.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.
Indemnity
You agree to indemnify and keep us indemnified against all claims, demands, losses, damages, costs and expenses arising from:
1. Your breach of these Terms and Conditions.
2. Any unsafe, unlawful or prohibited items stored by you.
3. Any damage caused by you or your agents, including removal companies, to our property or to the property of other customers.
Waste and Environmental Regulations
You must not use the Unit or our premises as a place to dispose of waste. This includes domestic rubbish, commercial waste, construction debris and electrical items intended to be discarded.
Any unwanted items must be removed from the Unit and disposed of by you in accordance with applicable waste and environmental regulations. You must not abandon goods on site, leave items in corridors, loading bays or communal areas, or place waste in any bins or skips provided for our own operational use unless expressly authorised.
We may charge you for the reasonable costs of removing, transporting and lawfully disposing of any waste or abandoned items you leave at our premises, including any regulatory or environmental charges incurred as a result of your actions.
Cancellations and Termination
You may cancel your booking before the start date by providing reasonable notice. Any cancellation charges or refund arrangements will be confirmed at the time of booking and may vary depending on the notice given and any specific promotional terms.
Once storage has commenced, you may terminate the agreement by giving us the minimum notice specified in your booking confirmation or, if none is specified, by giving not less than one week written notice. You must remove all goods from the Unit and leave it clean and in good condition by the end of the notice period.
We may terminate the agreement by giving you not less than one week written notice, except in serious cases of breach as set out below. On termination, you must vacate the Unit and pay all sums due up to the date of termination.
We may terminate the agreement immediately and without notice if you:
1. Fail to pay any sum due within a reasonable period after the due date.
2. Store prohibited or illegal items, or use the Unit for unlawful purposes.
3. Cause serious damage, nuisance or risk to our premises, staff or other customers.
In the event of termination for breach, we may deny access to the Unit until all outstanding sums are paid and we are satisfied that any prohibited items or risks have been addressed. We may, after giving reasonable notice where practicable, remove and store or dispose of your goods at your cost.
Abandoned Goods
If you fail to collect your goods after termination or if your account remains in arrears and you do not respond to our reasonable attempts to contact you, we may treat the goods as abandoned.
Subject to any applicable legal requirements, we may then sell, dispose of or otherwise deal with the goods. We may use any proceeds of sale to recover outstanding fees, interest and reasonable costs of sale, storage and disposal. Any balance, if identifiable and reasonably practicable to return, will be held for you, but we are not obliged to take steps beyond reasonable efforts to contact you.
Changes to Terms
We may amend these Terms and Conditions from time to time, for example to reflect changes in law, industry standards or operational requirements. Where changes materially affect your existing storage agreement, we will give you reasonable notice. If you do not accept the revised terms, you may terminate the agreement by giving notice before the changes take effect and vacating the Unit.
Data Protection and Privacy
We collect and process personal data in order to administer your booking, manage your account, operate our storage facilities and meet legal and regulatory obligations. This may include identity and contact details, payment information, access logs and CCTV footage where applicable.
We will handle personal data in accordance with applicable data protection laws and our privacy practices. You are responsible for ensuring that any personal data you provide to us in relation to third parties, such as employees or agents, is provided lawfully and with appropriate permissions where required.
Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to fire, flood, severe weather, industrial disputes, power or equipment failure, acts of government or public authorities, or disruption affecting transport or utilities.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the storage agreement or their subject matter.
General Provisions
If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions will operate as a waiver of that right or remedy, nor will any single or partial exercise prevent any further exercise of that or any other right or remedy.
You may not assign or transfer your rights or obligations under the storage agreement without our prior written consent. We may assign or transfer our rights and obligations at any time, provided that this does not materially reduce the level of service you receive.
These Terms and Conditions constitute the entire agreement between you and us relating to the provision of storage and related services and supersede any prior discussions, correspondence or understandings.
