Selfstorage Kensington Terms and Conditions set out the rules that apply when you book, pay for, use, and end a storage agreement with us. These terms are designed to create a clear and fair relationship between the customer and the service provider, whether you are using self storage Kensington for household belongings, business records, seasonal items, or temporary overflow. By making a booking, you agree to follow these conditions in full. If you do not agree with any part of these terms, you should not complete a reservation or take possession of a storage unit.

These terms apply to all users of the storage service, including individuals, sole traders, companies, and any authorised person acting on their behalf. For the avoidance of doubt, references to “you” and “customer” mean the person who enters into the agreement, and references to “we”, “us”, and “our” mean the storage provider operating the service. The agreement begins once your booking has been accepted and the initial payment, deposit, or other required charges have been processed, unless otherwise stated in writing.

We may update these Kensington storage terms from time to time to reflect operational changes, legal requirements, or service improvements. Any updated version will apply to new bookings and, where permitted, to existing arrangements after reasonable notice has been given. You are responsible for reviewing the current terms before each booking or extension period. Continued use of the unit after a change takes effect will be treated as acceptance of the revised terms.

By using the service, you confirm that the information you provide is accurate, complete, and not misleading. You also confirm that you have the legal authority to store the goods placed in the unit and that you are not storing items on behalf of another person without proper permission. If you are acting for a business or organisation, you confirm that you are authorised to bind that business to the agreement. Any failure to provide truthful information may result in suspension or termination of the booking without refund.

Booking process begins with selecting an appropriate unit size and agreeing to the proposed rental period. The size chosen should reasonably match the volume and type of items being stored. Where we assist you in estimating unit size, the estimate is given in good faith but remains your responsibility to verify. A booking is only confirmed once the required details have been supplied, the terms have been accepted, and any advance payment or deposit requested at the time of reservation has been received.

We may request identification, business details, or other supporting documents before confirming access to the unit. This is a standard security and compliance measure and helps us verify the booking, prevent fraud, and ensure lawful use of the facility. We reserve the right to refuse a booking if we believe the storage of goods would be unsafe, unlawful, incompatible with the facility rules, or likely to interfere with other users’ enjoyment of the service. If a booking is made online, by phone, or in person, confirmation may be issued electronically and will form part of the agreement.

Payments must be made on time and in cleared funds. Unless agreed otherwise in writing, storage charges are payable in advance and cover the period stated in your booking confirmation or renewal notice. You are responsible for ensuring that payment methods remain valid and that sufficient funds are available for any recurring or scheduled payments. Any fees, charges, or supplements applicable to the storage service may be shown in the booking documents, invoice, or other written notice. All prices are subject to change on renewal or where lawful notice is provided.

If payment is late or fails, we may charge reasonable administrative fees, interest, or collection costs to the extent permitted by law. We may also restrict access to the unit, suspend services, or treat the agreement as terminated if outstanding amounts remain unpaid after notice. In such circumstances, we may exercise rights over the goods in storage as permitted by applicable law and the contract. You remain liable for all sums due until the account is settled in full, including any costs we incur in recovering unpaid balances.

Deposits, where taken, may be applied against unpaid charges, damage, cleaning, disposal, or other sums owed under these terms. Any balance remaining after deduction of lawful charges will be dealt with in accordance with the agreement and applicable legal requirements. We are not obliged to release goods from the unit while any amount remains outstanding. If a payment is reversed, disputed, or charged back incorrectly, this will be treated as non-payment unless and until the matter is resolved in our favour.

Cancellations must be made in accordance with the booking terms that apply to your reservation. Where a cooling-off or cancellation right is offered, it will be subject to the time limits and conditions stated at the time of booking. Outside any statutory rights, cancellations may be accepted on written notice before the start date or renewal date, but charges already incurred will not normally be refunded. If you cancel after accessing the unit or after the storage period has started, you may remain liable for charges up to the end of the notice period.

When notice of termination is required, you must give it in the manner and within the timeframe specified in your confirmation or account terms. Notice periods are intended to allow us to manage unit availability and administration effectively. Failure to give proper notice may result in additional charges. If you vacate the unit without ending the agreement correctly, charges may continue until the termination conditions have been met and the unit has been checked, cleared, and returned in an acceptable condition.

We may cancel or suspend the agreement immediately if you breach these terms, provide false information, store prohibited items, fail to pay amounts due, or create a safety or security risk. Self storage Kensington units must be returned promptly when the agreement ends. You must remove all goods, rubbish, locks, and personal property. Any items left behind may be handled, removed, stored, sold, or disposed of as allowed by law and the agreement, and you will be responsible for the resulting costs.

Liability is limited to the extent permitted by law. We will use reasonable care in operating and maintaining the storage facility, but we do not accept responsibility for loss or damage arising from events outside our control, including but not limited to fire, flood, theft, pests, leakage, power failure, accidental damage, natural events, or acts of third parties, unless caused by our proven negligence or a breach of our legal obligations. You are encouraged to obtain adequate insurance for the full replacement value of your stored goods.

We do not inspect the contents of individual units routinely and therefore cannot verify the nature, condition, or value of the items stored. It is your responsibility to pack items suitably, use appropriate containers, and protect fragile, valuable, or sensitive goods from damage. We are not liable for deterioration caused by inherent defects, incorrect packing, unsuitable storage conditions for particular items, or the passage of time. Goods stored at your risk remain your property and your responsibility throughout the agreement.

You must not store items of excessive value, sentimental value, or irreplaceable nature unless you are satisfied that the level of protection and insurance is appropriate. To the fullest extent allowed by law, our total liability for any claim connected with the agreement will not exceed the amount paid by you for the storage period during which the loss or damage occurred, except where mandatory law provides otherwise. Nothing in these Kensington self storage terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited.

Waste regulations must be followed at all times. You are responsible for removing all packaging, broken items, unwanted goods, and general waste from the unit when you leave. The storage facility is not a waste transfer station, and you must not leave rubbish, hazardous debris, or bulky waste behind unless prior written permission has been granted and lawful disposal arrangements have been made. Any waste left in or around the unit may be removed and charged back to you, together with any associated cleaning, labour, transport, or disposal fees.

You must comply with all relevant UK waste, environmental, and health and safety requirements. This includes ensuring that no hazardous, toxic, flammable, explosive, infectious, or contaminated materials are placed into storage unless expressly authorised in writing and permitted by law. Prohibited items may include chemicals, gas cylinders, fuel, paint, batteries, asbestos, medical waste, and any substance requiring specialist handling. If we suspect that prohibited waste has been stored, we may inspect, isolate, remove, or report the matter to the appropriate authorities where necessary.

All items should be stored in a clean, safe, and lawful condition. You must not cause pollution, odour, seepage, pest infestation, or other contamination. If any item leaks, breaks, decays, or becomes a risk to people, property, or the environment, you must remove it immediately and pay any resulting costs. We may take urgent action if necessary to protect the facility, other customers, or the surrounding premises. Such action may include disposal, quarantine, cleaning, or emergency remedial work at your expense.

Use of the unit is limited to storage only. The unit must not be used as living accommodation, a place of business open to the public, a workshop, or a place to carry out illegal activity. You must keep the unit locked when not in use and ensure that only authorised persons have access. Any keys, codes, or access devices issued to you remain your responsibility. You should not share access details with unauthorised persons or allow anyone to use the unit for purposes inconsistent with the agreement.

You must not cause nuisance, obstruction, noise, or disruption to other users, staff, or adjoining occupiers. You should also take care when moving items in and out of the premises to avoid damage to the property or risk to others. If we reasonably believe your conduct creates a safety issue, we may impose restrictions or deny access until the issue is resolved. Any damage caused by you, your agents, or your visitors must be repaired or paid for by you on demand.

We may enter the unit in an emergency, where required by law, to prevent damage, to protect health and safety, or where we reasonably believe the terms have been breached and access is necessary to safeguard the facility. Except in emergencies or where urgent action is needed, we will normally act in accordance with lawful notice requirements. You consent to reasonable inspection or intervention where it is necessary for operational, legal, or safety reasons. However, entry will be limited to what is reasonably required in the circumstances.

Default and enforcement provisions apply if you fail to pay, abandon the unit, disappear without notice, or breach these terms in a serious way. In such cases, we may exercise contractual and legal remedies, including restricting access, charging storage and administration costs, and taking steps to recover unpaid sums. If goods are at risk of deterioration or if we are entitled by law to sell or dispose of items after the relevant notice process, we may do so and apply the proceeds against your debt and associated expenses. Any surplus, where lawfully required, will be dealt with in accordance with the agreement and applicable legislation.

If we need to move items for operational, safety, or legal reasons, we may do so at your cost and risk, provided the move is reasonable in the circumstances. You are responsible for ensuring the unit remains secured, the goods are adequately insured, and your contact details are kept current so that notices can be served correctly. Failure to update your details may affect your rights under the agreement, including notice, renewal, and collection arrangements.

Governing law and jurisdiction are those of England and Wales. These storage service terms are governed by the laws of England and Wales, and any dispute arising out of or in connection with the agreement will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. The agreement, together with the booking confirmation and any written amendments, forms the entire contract between the parties relating to the storage service.